Office Coordinator - Administrative Support
Reports To: HR Director- Classification: Non-Exempt
Description:
Office Coordinators are responsible for coordinating office operations in keeping with Gray Residential Services vision, mission and core values. Office Coordinators are responsible for regulating office functions and assisting Gray Residential Services management team. Consistent attendance is a general qualification for this job.
- Answer and appropriately route telephone calls.
- General filing, copying, and faxing duties.
- Accurately organize and audit personnel files in compliance with Gray Residential format.
- Assist with gathering and disseminating timesheets, mileage, and service paperwork.
- Assist with arranging new employee orientations and trainings.
- Ensure forms are replenished and packets are copied in advance of orientations and trainings.
- Ensure copies are made of all required documentation for new hires on the first day of orientation.
- Ensure accurate completion of orientation and training outlines.
- Order office supplies.
- Coordinate maintenance and repairs of the office and equipment.
- Coordinate vehicle maintenance.
- General office errands as needed.
- Ensure the office is clean and trash is removed daily.
- Assist the Human Resources Manager with personnel functions and activities.
- General support to the Program Managers and other Gray Residential supervisory staff.
- Track and maintain the Technology log for all office technology and who items are assigned to
- Maintain and track all incoming referral calls
- Maintain and track all incident reports, ensure all follow up questions are answered by the appropriate personnel
- Track and maintain all data spreadsheets as assigned
- Schedule all committee meetings and maintain meeting minutes
- Review and monitor and pay office bills as assigned
Minimum Qualifications:
- Knowledge
- High School Diploma or equivalent G.E.D.
- Experience working in a fast-paced office environment is preferred
- Skills & Abilities
- Ability to follow detailed plans accurately, including both oral and written instructions
- Ability to apply sound, mature decisions
- Ability to communicate adequately in order to complete required forms and reports
- General knowledge of Microsoft Windows and Office suite
- Ability to work independently with minimal supervision
- Ability to follow federal HIPAA guidelines and Gray Residential policies and procedures regarding individual and employee confidential information
- Exceptional organizational skills
- Ability to bend, stoop, sit, stand, reach and lift items weighing at least 75 pounds
- Additional Requirements
- Ability to work during regular office hours, 9:00 am through 5:00 pm Monday through Friday
- At least 18 years of age
- Current negative TB (Tuberculin test)
- Acceptable criminal (State and County) history background checks
- Relationships
This position works under the supervision of the owner and involves daily direct contact with Gray Residential supervisors and Direct Support Professionals. This position may also have direct contact with individuals receiving services, their families, other service providers, and community partners.
Program Director
Reports To: HR Director- Classification: Exempt
Description:
Program Directors are responsible for coordination and oversight of all aspects of programming for individuals in Description: keeping with Gray Residential vision, mission, and core values, and ensuring quality service provision to individuals, and supervision of assigned staff. Program Directors are responsible for assisting with the implementation of procedures to regulate Supported Living sites and services. Program Directors also oversee the daily operations of a specific caseload of individuals receiving services as part of the Gray Residential Family Supports Program and are responsible for implementing all aspects of service delivery. A Program Director’s salary is based on a 25-hour billable work week, and 15 non-billable hours to accommodate administrative duties. Consistency and dependability are general qualifications for this job.
- Provide direct oversight and supervision of subordinates. Complete Performance Observation Logs monthly. Conduct timely and accurate evaluations and disciplinary actions.
- Ensure individual’s home and programs follow all rules and regulations as indicated in 460 IAC 6, the individual’s PCISP, and all Gray Residential policies and procedures.
- Verify that required documentation is kept up to date and accurate for all service sites, including but not limited to: Daily Support Records, PCISP data tracking, MAR, monthly budgets, meaningful day and activity calendars, complete site visits and documentation etc.
- Create, modify, and distribute as needed: individual profiles, emergency contacts and plans, emergency drill procedures, risk protocols and tracking sheets, individual goals, objectives, service agreements and house information.
- Communicate with case managers and other support team members as needed to ensure service provision is consistent with individual PCISPs and provide conflict resolution as needed.
- Conduct internal incident review and incident reporting per Gray Residential guidelines. Complete DDRS incident reports timely and accurately.
- Investigations: Coordinate the investigation process for allegations of abuse, neglect, exploitation, and other misconduct. Correctly identify issues requiring investigation and initiate and complete investigations within established timeframes. Ensure investigations are completed and documented in compliance with Gray Residential policies and procedures. Notify the Human Resources Director upon initiation of all investigations involving Gray Residential personnel.
- Provide on-call support as assigned after regular business hours and on weekends.
- Demonstrate/maintain professional internal and external relationships, cooperation and partnership with all Gray Residential employees, managers, and individuals.
- Ensure completion of individualized training for Direct Support Professionals and PRN Staff.
- Attend Programming meetings as requested.
- Notify HR of open shifts and assist with the hiring process as needed.
- Attend transition meetings and participate in the admissions process, including coordinating and participating in moves including arranging moving teams, truck rental and new home set up.
- Complete initial Individualized Training/BSP Training for new admissions.
- Coordinate with the Gray Residential Nurse to ensure medication and specialized training needs are met.
- Coordinate with the Financial Benefits Coordinator to ensure that financial needs are communicated, and benefits applications are filed.
Minimum Qualifications:
- Knowledge
- Current CPR Certification / First Aid Certification
- High School Diploma or equivalent G.E.D
- A bachelor’s degree in a human services field is preferred
- At least one year full-time direct experience working with individuals with developmental disabilities
- At least one-year supervisory experience
- Skills & Abilities
- Ability to follow detailed plans accurately, including both oral and written instructions
- Ability to apply sound, mature decisions
- Ability to communicate adequately to complete required forms and reports
- Ability to provide training and oversight to Direct Support Professionals and PRN Staff to ensure effective implementation of the individual’s ISP
- Ability to bend, stoop, sit, stand, reach and lift items weighing at least 75 pounds
- Additional Requirements
- At least 18 years of age
- Willingness to work diverse schedule, hours and days-based client need
- Valid driver’s license, current liability insurance and dependable vehicle
- Current negative TB (Tuberculin test)
- Acceptable criminal (State and County) history background checks
Program Manager
Reports To: Program Director or HR Director- Classification: Exempt
Description:
Program Managers are responsible for coordination and oversight of all aspects of programming for individuals in Description: keeping with Gray Residential vision, mission, and core values, and ensuring quality service provision to individuals, and supervision of assigned staff. Program Managers are responsible for assisting with implementing procedures to regulate Supported Living sites and services. Program Manager oversees the daily operations of a specific caseload of individuals receiving services as part of the Gray Residential Family Supports Program and is responsible for implementing all aspects of service delivery. A Program Managers' salary is based on a 25-hour billable work week, and 15 non-billable hours to accommodate administrative duties. Consistency and dependability are general qualifications for this job.
- Provide direct oversight and supervision of subordinates. Complete Performance Observation Logs monthly. Conduct timely and accurate evaluations and disciplinary actions.
- Ensure individual’s home and programs follow all rules and regulations as indicated in 460 IAC 6, the individual’s PCISP, and all Gray Residential policies and procedures.
- Verify that required documentation is kept up to date and accurate for all service sites, including but not limited to: Daily Support Records, PCISP data tracking, MAR, monthly budgets, meaningful day and activity calendars, complete site visits and documentation etc.
- Create, modify, and distribute as needed: individual profiles, emergency contacts and plans, emergency drill procedures, risk protocols and tracking sheets, individual goals, objectives, service agreements and house information.
- Communicate with case managers and other support team members as needed to ensure service provision is consistent with individual PCISPs and provide conflict resolution as needed.
- Conduct internal incident review and incident reporting per Gray Residential guidelines. Complete DDRS incident reports timely and accurately.
- Investigations: Coordinate the investigation process for allegations of abuse, neglect, exploitation, and other misconduct. Correctly identify issues requiring investigation and initiate and complete investigations within established times. Ensure investigations are completed and documented in compliance with Gray Residential policies and procedures. Notify the Human Resources Director upon initiation of all investigations involving Gray Residential personnel.
- Provide on-call support as assigned after regular business hours and on weekends.
- Attend quarterly and annual support team meetings. Document IST meeting notes and meeting checklist.
- Demonstrate/maintain professional internal and external relationships, cooperation and partnership with all Gray Residential employees, managers, and individuals.
- Ensure completion of individualized training for Direct Support Professionals and PRN Staff.
- Attend Programming meetings as requested.
- Notify HR of open shifts and assist with the hiring process as needed.
- Attend transition meetings and participate in the admissions process, including coordinating and participating in moves including arranging moving teams, truck rental and new home set up.
- Complete initial Individualized Training/BSP Training for new admissions.
- Coordinate with the Gray Residential Nurse to ensure medication and specialized training needs are met.
- Coordinate with the Financial Benefits Coordinator to ensure that financial needs are communicated, and benefits applications are filed.
Minimum Qualifications:
- Knowledge
- Current CPR Certification / First Aid Certification
- High School Diploma or equivalent G.E.D
- A bachelor’s degree in a human services field is preferred
- At least one year full-time direct experience working with individuals with developmental disabilities
- At least one-year supervisory experience
- Skills & Abilities
- Ability to follow detailed plans accurately, including both oral and written instructions
- Ability to apply sound, mature decisions
- Ability to communicate adequately to complete required forms and reports
- Ability to provide training and oversight to Direct Support Professionals and PRN Staff to ensure effective implementation of the individual’s ISP
- Ability to bend, stoop, sit, stand, reach, and lift items weighing at least 75 pounds
- Additional Requirements
- At least 18 years of age
- Willingness to work diverse schedule, hours and days-based client need
- Valid driver’s license, current liability insurance and dependable vehicle
- Current negative TB (Tuberculin test)
- Acceptable criminal (State and County) history background checks
Service Coordinator
Reports To: Lead Service Coordinator- Classification: Non-exempt
Description:
Service Coordinators are responsible for assisting individuals as prescribed within the Person-Centered Individualized Support Plans (PCISP), providing quality care to individuals, and increasing quality of life in keeping with Gray Residential vision, mission, and core values. Service Coordinators oversee the daily operations of a specific caseload of individuals receiving services as part of the Gray Residential Family Supports Program and are responsible for implementing all aspects of service delivery. Consistent attendance and the ability to independently manage a work schedule are general qualifications for this job.
- Provide quality care of individuals via Direct Support Professional’s responsibilities.
- Ensure individual’s services follow all rules and regulations as indicated in 460 IAC 6, the individual’s PCISP, and all Gray Residential policies and procedures.
- Prepare and submit all required paperwork: daily work records, Goal trackers, BSP tracker, etc.
- Assist individuals with planning weekly and/or monthly activity calendars.
- Transportation of individuals to community activities.
- Demonstrate/maintain professional internal and external relationships, cooperation and partnership with all Gray Residential employees, supervisors, and individuals.
- Gathering and submitting monthly paperwork including service/program documentation and vehicle checks.
- Ensure incident reporting and follow-up is completed following Gray Residential incident reporting policy.
- Communicate issues promptly with the Program Manager over household.
Minimum Qualifications:
- Knowledge
- Current CPR Certification / First Aid Certification
- High School Diploma or equivalent G.E.D
- One-year direct experience working with individuals with developmental disabilities
- Some supervisory experience is preferred, not required
- Skills & Abilities
- Ability to work independently to ensure effective implementation of the individual’s ISP
- Ability to follow detailed plans accurately, including both oral and written instructions
- Ability to apply sound, mature decisions
- Ability to communicate adequately to complete required forms and reports
- Ability to bend, stoop, sit, stand, reach and lift items weighing at least 75 pounds
- Additional Requirements
- At least 18 years of age
- Flexible schedule
- Valid driver’s license, current liability insurance and dependable vehicle
- Current negative TB (Tuberculin test)
- Acceptable criminal (State and County) history background checks
Direct Support Professional (DSP)
Reports To: Team Lead- Program Director for Family Supports Classification: Non-exempt
Description:
Direct Support Professionals are responsible for assisting individuals as prescribed within the Individualized Support Plans (ISP), provide quality care to individuals and to increase quality of life in keeping with Gray Residential vision, mission, and core values. Consistent attendance is a general qualification for this job.
Provide quality care of individuals in their homes.
- Ensure that the safety and health of individuals is maintained through continuous monitoring
- Maintain highest standard of grooming and hygiene: bathing, toileting, oral care, shaving, dressing, grooming
- Provide transportation in accordance with the individual’s social, medical, and general developmental needs
Prepare meals in accordance with dietary plans and encourage successful completion of the individual’s dining objectives. Provide quality care of the individual’s home - Ensure the surroundings of the individual remain clean and in good repair through daily cleaning, laundry, testing smoke and CO2 alarms and maintaining appropriate water temperatures. Provide quality medical care for the individual.
- Understand and deliver quality care for individuals in compliance with the ISP and Gray Residential policies and procedures
- Administer medications: oral, rectal, sublingual, inhaled
- Monitor health related issues such as dysphasia, seizures, diabetes, etc.
- Assist with medical appointments
- Understand and provide support for maladaptive behaviors including self-injurious behaviors (SIB), physical aggression, spitting, biting, pinching, property destruction, verbal aggression
- Charting and documenting all services provided
- Maintain individual’s records and other documentation per established procedures
- Timeliness, completeness, and accuracy of oral and written communications
Provide professional internal and external relationships, cooperation and partnership with all Gray Residential employees, managers and individuals receiving services.
Minimum Qualifications:
- Knowledge
- Current CPR Certification / First Aid Certification
- High School Diploma or equivalent G.E.D
- CNA License is preferred, not required
- GRAY RESIDENTIAL SERVICES, LLC
- Skills & Abilities
- Ability to follow detailed plans accurately, including both oral and written instruction
- Ability to apply sound, mature decision
- Ability to communicate adequately to complete required forms and report
- Ability to provide services according to the individual’s ISP
- Ability to bend, stoop, sit, stand, reach, and lift items weighing at least 75 pounds Willing to work in a wide variety of environments
- Additional Requirements
- At least 18 years of age
- Valid driver’s license, current liability insurance and dependable vehicle
- Current negative TB (Tuberculin test)
- Acceptable criminal (State and County) histories




